ORDER & SHIPPING TIME
All customers will be required to agree to the Hyde Hair Artistry terms/conditions, refund and return policies outlined below at checkout. If these are not agreed to, the transaction will not be completed.
● Please allow 2-5 days for shipment. Upon shipment there will be a tracking number sent to you via your email/text.
● We do all our shipments through USPS Priority Mail or UPS. After the package has left Hyde Hair Artistry, we are no longer responsible for any delays, scans, or delivery failures. For all issues you will need to contact USPS using your tracking number.
● Package insurance based on item price and signature upon delivery are required for shipment.
● ALL DAMAGE OR LOSS IS TO BE DEALT WITH THROUGH USPS. HYDE HAIR ARTISTRY IS NOT LIABLE FOR ANY DAMAGE/ERRORS MADE BY CARRIER.
● Hyde Hair Artistry reserves the right to cancel or refuse any order at any time at their own digression.
What is Classified as Lost?
● Package status from the carrier has been “delivered” for 7 days and is still not located. After 7 days of being marked delivered we can initiate a lost package claim. In the event that the carrier cannot locate the package and it is deemed lost we can submit the “order protect claim” which will cover the amount you paid for the item. If there is any discount on the product at the time of purchase that will be the amount covered.
● After 2 weeks from the ship date your tracking has not updated. A lost claim can be initiated after 14 days of no updates from the carrier. If the carrier is unable to locate the package and it is deemed lost Hyde can submit the insurance claim which will cover the amount paid. If there is any discount on the product at the time of purchase that will be the amount covered.
What is Not Covered
● Shipping delays.
● Any fees resulting in an incorrect address being submitted by the buyer.
● Returned items that are not in sellable condition.
● Insurance and shipping costs are all nonrefundable in the event of a return.
● If you have any special delivery requests, please email Hyde Hair Artistry prior to the purchase to be sure we can accommodate your needs.
RETURNS
● Hyde Hair Artistry has a return policy of 3 days. Day 1 of the return window begins the day of the delivery notification so please plan accordingly before ordering (i.e. Sundays, holidays, vacations). After 3 days, returns are not accepted, no exceptions.
● All returns must be initiated and accepted through hydehairart@gmail.com.
● Allow 24 – 48 hours for your return to be accepted and a shipping label to be sent. Keep in mind we are closed Saturday-Sunday and in the event of holidays this can affect the response/shipping times.
● All gifted accessories and original packaging must be included with the return.
● Items must be shipped in a mailing box, no envelopes as it damages the packaging.
● Any items returned without first being accepted by Hyde Hair Artistry, will be sent back.
● Your return must be at the scanned by the courier of your choice by day 3 of receiving. ie If you receive your wig Tuesday it must be in the mail by Friday.
● Our best advice is to plan to be around the day of arrival so in the event you want to return the item you can notify us asap to begin the process.
● All discounted items or items purchased with a promo code are non-returnable.
Non-Returnable Items
● Hyde does a video inspection of all pieces upon packaging.
● Items that have the front lace tampered with in any way. Including, but not limited to tears, cuts and pin holes.
● The item was sprayed with styling products or washed.
● The item was worn.
● The original cut/style, condition and color have been altered in any way.
● Deposits made towards reserved wigs are non-refundable.
● Customized wigs are non-refundable and non-returnable.
● All sale wigs are final sale (including wigs purchased with a discount code).
REFUNDS
● All canceled orders are charged a 3% processing fee if the piece has not been shipped. If the piece has already been shipped there will be a 7% processing fee.
● Your refund will be applied back to your original form of payment within 5 business days after it is received and accepted.
● If the piece doesn’t meet the qualifications of a returnable item, it will be mailed back.
● A flat restocking fee of $175 and the original shipping is deducted from the return.
● Restocking fees are applied to transactional fees that are not reimbursed to Hyde as well as the time to wash, restyle and relist the item.
● Buyer is responsible for return shipping costs and insurance. Although not mandatory, we highly recommend adding insurance to your package as Hyde is not responsible for any losses or damaged by the courier.
● If the package is lost by the carrier during the return, it is the buyer’s responsibility to contact the carrier. Hyde Hair Artistry is not responsible for any package loss or scan issues during a return.
● Please allow 5 - 10 business days for your return to be applied to your original form of payment. If the return is not showing up after 10 business days and it was accepted and initiated by Hyde Hair Artistry, it is the buyer's responsibility to contact their bank or form of payment for further assistance.
EXCHANGES are not offered at this time.